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Elite Singles isn’t your typical dating site. Instead of focusing on quantity, as so many other dating sites do, Elite Singles focuses on quality. More than 80% of its members have earned a college degree, and basically 100% of its members are looking for a long-term relationship.
Elite Singles excels in the customer service department as well. It doesn’t matter what the issue is or what day or time it is — the team can be reached in several ways. Here’s everything you need to know about contacting Elite Singles:
To reach Elite Singles via telephone, you’ll want to call its parent company, Spark Networks, at +49 1805-102-147. The team is available Monday through Friday 9 a.m. to 6 p.m. Greenwich Mean Time, so keep in mind any time differences. If no one answers, you should get a response within 24 to 48 business hours.
Elite Singles has sections on its Help Center page that can walk you through the troubleshooting process of most problems without having to speak to anyone. Topics include “How do I manage my email notifications?” “How can I contact a match?” and “What can I do with a free membership.
Go to the “Ask your question” section and click “help.” A pop-up will appear where you can submit a request. You’ll need to provide your email address, include a subject for the message, write a description of the problem you’re experiencing, select your topic, include any attachments that may help the situation, and confirm that you’re not a bot.
If you have materials you need to send Elite Singles, you should send them to 874 Walker Road Ste C Dover, Delaware 19904. Make sure you address the letter to EliteSingles LLC. The mailing address for Spark Networks is: Spark Networks Services GmbH, Kohlfurter Straße 41/43, 10999 Berlin, Germany.
You can also fax information to Elite Singles at +1 (646) 760-2453 or Spark Networks at +49 1805-777-449.
Note: These addresses and fax numbers are not for customer service issues such as forgotten passwords. These contacts are for more high-level issues. And please, please, please do not send Elite Singles or Spark Networks cash or checks through the mail.
Elite Singles has millions of members, with more than 165,000 new members joining every month. That doesn’t include the 2 million visitors the site gets each month. Taking care of current and potential members is very important to the team, so they do whatever they can to be available around the clock. As the site says: “Our friendly customer care team is committed to your success and making sure your online dating experience is smooth, safe, and stress free. Our dedicated team is here to offer personalized support and to answer any technical questions should you ever need help.”