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Want to contact Match.com about a customer issue, question, or concern? There are three ways to get in touch, and they’re all pretty straightforward.
Serving more than 50 countries and with millions of active members, Match is one of the largest dating sites and apps in the world. Its parent company Match Group has numerous offices across the globe and thousands of employees working on marketing, design, development, and customer service.
Its colossal size doesn’t mean it’s impossible to get in touch with the team. In fact, Match offers several ways to contact the customer service, billing, press, and legal departments, among others. Whether you want to call, email, or write, here’s how to reach Match.com.
Match’s main customer service number is super easy to remember because the last five numbers spell out Match. You can call 1-800-92-MATCH during business hours Monday through Friday and expect a timely response.
An alternative number is 1-214-576-9352. If you’re a member of the media or want to reach someone from Match’s public relations team, you’ll call 1-214-265-3039.
Match is headquartered in Dallas, so that’s where you’ll want to send any letters. However, just like Match would tell you, please do not send any checks or cash in the mail. We don’t want it to get stolen, and Match doesn’t accept payments this way anyway. The letters you send to Match should be limited to success stories, complaints, suggestions, or things like that.
Mail isn’t the fastest way to reach the Match team (they call it snail mail for a reason), but it can be a good way to get the team’s attention — some former Match users even send engagement announcements or Christmas cards as a way of saying thank you.
Match also has a contact form for general questions and feedback. In addition, Monday through Friday from 8 a.m. to 5 p.m. CST, you can chat with a customer support representative live. Just Click Contact Us on this page.
Once again, Match has different contact information for its PR team. You can reach them via PR@Match.com. With all of the emails and contact forms in general, you should expect to see a response within 48 hours. For some, you might receive an automatic response acknowledging that Match received your email.
We expect that Match is only going to grow as the years go on. After all, it’s the most established and reputable dating site — having been founded in 1995 and being responsible for the most romantic connections.
The folks at Match are never too busy for their members though. Whenever you have a problem or something nice to say, contact Match and let the team know what’s going on by sending an email, writing a letter, or making a phone call. It’s easy to reach out, and the team is always happy to field requests from customers.