How to Contact (By Phone, Mail & Email)

Online Dating

How to Contact (By Phone, Mail & Email)

Hayley Matthews
Hayley Matthews Updated:
Advertiser Disclosure

Want to contact about a customer issue, question, or concern? There are three ways to get in touch, and they’re all pretty straightforward.

Serving more than 25 countries and with more than 30 million members, is one of the largest dating sites in the world, if not the largest. And with numerous offices across the globe and thousands of employees working on marketing, design, development, and customer service.

Its colossal size doesn’t mean it’s impossible to get in touch with the team. In fact, Match offers several ways to contact the customer service, billing, press, and legal departments, among others. Whether you want to call, email, or write, here’s how to reach

By Phone: 1-800-92-MATCH (926-2824)

Match’s main customer service number is super easy to remember because the last five numbers spell out Match. You can call 1-800-92-MATCH during business hours Monday through Friday and expect a timely response.

An alternative number is 1-214-576-9352. If you’re a member of the media or want to reach someone from Match’s public relations team, you’ll call 1-214-265-3039.

By Mail: 8300 Douglas Ave STE 800 Dallas, TX 75225

Match is headquartered in Dallas, so that’s where you’ll want to send any letters. However, just like Match would tell you, please do not send any checks or cash in the mail. We don’t want it to get stolen, and Match doesn’t accept payments this way anyway. The letters you send to Match should be limited to success stories, complaints, suggestions, or things like that.

For media or privacy policy inquires, you’ll send mail to: P.O. Box 25472 Dallas, TX 75225.

Mail isn’t the fastest way to reach the Match team (they call it snail mail for a reason), but it can be a good way to get the team’s attention — some former Match users even send engagement announcements or Christmas cards as a way of saying thank you.

By Email: is the main email you’ll use for things like recovering a lost password, asking for help with a feature of the site, or canceling a membership. You can use if you want more information about the privacy policy or want to receive a physical copy of the policy.

Photo of Match's contact page

On Match’s contact page, you can fill out a contact form, chat with someone in real time, and search for a topic you need help with.

Match also has a contact form for general questions and feedback. In addition, Monday through Friday from 8 a.m. to 5 p.m. CST, you can chat with a customer support representative live. Just Click Contact Us on this page.

Once again, Match has different contact information for its PR team. You can reach them via With all of the emails and contact forms in general, you should expect to see a response within 48 hours. For some, you might receive an automatic response acknowledging that Match received your email.

No Matter Where, When, or How — Match Has Your Back

We expect that Match is only going to grow as the years go on. After all, it’s the most established and reputable dating site — having been founded in 1995 and being responsible for the most romantic connections.

The folks at Match are never too busy for their members though. Whenever you have a problem or something nice to say, contact Match and let the team know what’s going on by sending an email, writing a letter, or making a phone call. It’s easy to reach out, and the team is always happy to field requests from customers.

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