OurTime launched in 2001 as a People Media site, and today it’s among the most popular senior dating sites around. It has millions of users, a ton of positive reviews, numerous success stories under its belt, and one super approachable customer service team.
Here are three ways you can contact the OurTime team and ask a question, bring up a concern, or report a bug.
Call 1-866-727-8920
You can reach the OurTime team Monday through Friday from 8 a.m. to 5 p.m. Central Time, whether you have an account question, a billing concern, feedback about the site, need to report a suspicious user, or anything else.
We’ve created a graphic to give you some more information about the site:
- Relationships: Dates and Relationships
- Match System: Search by profiles by zip and more
- Our Experts Say: “OurTime offers singles over 50 a welcoming dating pool, straightforward search tools, and an easy-to-navigate experience designed around senior dating.” Our Review »
- Browse Free: View Photos Now
Most importantly, it’s free to download OurTime in the App Store and on Google Play or just sign up on the homepage. You also won’t have to pay to view profiles, receive matches, and flirt, among other activities. In addition, OurTime is a sister site of Match, so you know you can rely on it.
Fill Out a Contact Form
If you miss the calling window, OurTime can be contacted 24/7 via its contact form, and you should receive a response within 48 hours. Again, you can send this email no matter what the issue may be.
The Help page, which takes you to the contact form, also offers several quick ways to fix your issue before you send an email. You can browse topics like “How do I hide my profile?” “What is the status of my account?” “I forgot my email or password,” and “Matches do not meet my criteria.”
Send a Letter to Dallas, Texas
For those who prefer snail mail or need to send OurTime paperwork (not money!), you have several choices. Specifically, People Media operates OurTime and other sites, including BlackPeopleMeet, and this is the company you’ll want to send letters to. There are three mailing addresses you can use depending on your situation:
Send customer support concerns here: Customer Care, PO Box 25472, Dallas TX, 75225.
Send privacy policy concerns here: Privacy Officer, People Media, 8750 N Central Expressway Ste 1400, Dallas TX, 75231
Send Special State Cancellation Terms here: People Media Inc, Attn: Cancellations, PO Box 12627, Dallas TX, 75225
In this case, please read this important note from People Media: “The following provisions are added to this Agreement for Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin subscribers: You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller’s third business day following the original date of this contract, excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice which states that you, the buyer, are canceling this agreement, or words of similar effect.”
Whatever Route You Take, OurTime Can Help
If something goes wrong while you’re using OurTime, the good news is that it can usually be resolved pretty fast. Maybe you just want to share feedback with the team — either way, they’re known for being responsive and kind. So go ahead and call, email, or write, and you can expect helpful support.
