Ourtime Contact

Online Dating

OurTime Contact Info: Phone, Online & Mail (Feb. 2024)

Hayley Matthews

Written by: Hayley Matthews

Hayley Matthews

Hayley has over 10 years of experience overseeing content strategy, social media engagement, and article opportunities. She has also written hundreds of informational and entertaining blog posts. Her work has appeared in numerous publications, including Bustle, Cosmo, the Huffington Post, AskMen, and Entrepreneur. When she's not writing about dating news, relationship advice, or her fantasy love affair with Leonardo DiCaprio, she enjoys listening to The Beatles, watching Harry Potter reruns, and drinking IPAs.

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Edited by: Lillian Castro

Lillian Castro

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Advertiser Disclosure

OurTime launched in 2001 as a People Media site, and today it’s among the most popular senior dating sites around. It has millions of users, a ton of positive reviews, numerous success stories under its belt, and one super approachable customer service team.

Here are three ways you can contact the OurTime team and ask a question, bring up a concern, or report a bug.

Call 1-866-727-8920

The OurTime team can be reached Monday through Friday 8 a.m. to 5 p.m. Central Time, and it doesn’t matter if you’re calling with an account question, a billing issue, feedback for the site, to report an suspicious user, or anything else.

We’ve created a graphic to give you some more information about the site:


Relationships: Dates and Relationships

Match System: Search by profiles by zip and more

Our Experts Say: “OurTime is just for men and women who are 50 or older, and it's one of the most popular dating sites in this niche because of its size...” Full Review »

Browse Free: View Photos Now

Most importantly, it’s free to download OurTime in the App Store and on Google Play or just sign up on the homepage. You also won’t have to pay to view profiles, receive matches, and flirt, among other activities. In addition, OurTime is a sister site of Match, so you know you can rely on it.

Fill Out a Contact Form

If you miss the calling window, OurTime can be contacted 24/7 via its contact form, and you should receive a response within 48 hours. Again, you can send this email no matter what the issue may be.

Screenshot of the OurTime contact page

OurTime can be reached 24/7 via its contact page, and you should get a response within two days.

The Help page, which leads you to the contact form, gives you a bunch of options to try to solve your problem as quickly as possible and without having to send an email. These include “How do I hide my profile?” “What is the status of my account?” “I forgot my email or password,” and “Matches do not meet my criteria.”

Send a Letter to Dallas, Texas

For those who prefer snail mail or need to send OurTime paperwork (not money!), you have several choices. Specifically, People Media operates OurTime and other sites, including BlackPeopleMeet, and this is the company you’ll want to send letters to. There are three mailing addresses you can use depending on your situation:

Send customer support concerns here: Customer Care, PO Box 25472, Dallas TX, 75225.

Send privacy policy concerns here: Privacy Officer, People Media, 8750 N Central Expressway Ste 1400, Dallas TX, 75231

Photo of the People Media logo

People Media, which operates OurTime, can also be contacted through the US Postal Service.

Send Special State Cancellation Terms here: People Media Inc, Attn: Cancellations, PO Box 12627, Dallas TX, 75225

In this case, please read this important note from People Media: “The following provisions are added to this Agreement for Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin subscribers: You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the original contract seller’s third business day following the original date of this contract, excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice which states that you, the buyer, are canceling this agreement, or words of similar effect.”

Whatever Route You Take, OurTime Can Help

Whenever a problem arises during your OurTime experience, you don’t need to worry because it’ll get worked out pretty quickly. Or maybe you just want to say something to the team — either way, they’re very responsive and friendly. Don’t be shy — go ahead and call or send an email or letter, and OurTime will be there for you.

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