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The Short Version: Heal is a health care app designed to bring a doctor to your doorstep with the click of a button. The app’s licensed doctors are on call from 8 a.m. until 8 p.m. seven days a week. Singles, couples, and families can schedule a house call and pay a flat fee for the hands-on medical assessment, which can include a flu shot, an STI screening, and other preventative care. To date, Heal has arranged over 100,000 calls in California and Virginia, and the network is rapidly expanding in the U.S.
Whenever I scroll through my newsfeed on social media, I’m bombarded with engagement rings, laughing babies, and couples selfies. I see my friends hiking up mountaintops and crossing finish lines. I hear about promotions, weddings, and anniversaries. It’s all good news, smiling faces, and carefully crafted personas. Kittens, puppies, and toddlers, oh my!
Social media platforms allow us to choose which parts of our lives we share, and many people naturally want to highlight their triumphs and hide their missteps. For that reason, I’ve never seen my friends post a divorce announcement or share a picture of the mess their fur baby made. Those stories wouldn’t make anyone jealous, so they’re usually swept under the virtual rug.
“Social media can create unrealistic expectations and lead one to believe that other people are happier, more successful, and more interesting,” said Dr. Justin Zaghi, a physician in Los Angeles. “In reality, being healthy means embracing life in its totality, and this includes embracing imperfection.”
Dr. Justin has recently joined a network of licensed doctors on a mission to use modern technology to heal people’s hearts, minds, and bodies. The Heal app connects everyday individuals with medical professionals, and its house calls facilitate honest, personal conversations about health issues. Heal offers a seamless and stress-free patient experience where you can receive treatment from home.
Dr. Justin said Heal’s at-home doctor’s visits can create a sense of familiarity between the patient and his or her doctor, and that makes individuals more willing to open up about what’s troubling them. These one-on-one interactions give doctors a chance to get to know their patients on a deeper level and take a comprehensive approach to ensure long-term physical, emotional, and mental health.
Heal gives people a safe space to discuss personal health problems, and many have used the app to seek treatment for STDs, sexual dysfunction, and other private issues.
Whether they’re discussing the complications of a UTI or providing holistic pediatric care, Heal’s doctors make every effort to support the well-being of patients in California and Northern Virginia.
“Well-being is the state of being comfortable, healthy, and happy,” Dr. Justin said. “Good health goes well beyond treating diseases. It also includes preventing illnesses and promoting overall well-being.”
Thanks to Heal, patients no longer have to wait weeks or months to see a doctor. They can easily schedule an at-home doctor’s visit in the app — and even make a same-day appointment if they require urgent care. The doctors will show up at the patient’s house at the appointed day and time, and he or she will come prepared to give flu shots, screen for STIs, draw blood, and conduct a basic physical and health assessment.
Heal doctors take their time when seeing a patient. This isn’t a five-minute pop-in visit. The doctors sit down with patients and discuss health concerns, medical issues, and other personal matters in a conversational way.
The private appointment can last up to an hour as the doctors make a thorough investigation into the patient’s physical and psychological health.
“Our mind and body are interconnected,” said Dr. Justin. “To achieve well-being, one needs to tend to every element of one’s health. This includes being healthy with regards to physical activity, diet, relationships, sleep, limiting intake of alcohol, abstaining from drugs, work, and beyond.”
During their hands-on assessments, Heal doctors touch on all aspects of the patient’s health and happiness. Dr. Justin said Heal doctors make sure they’re not the only ones doing the talking — they ask pertinent questions and listen carefully to patients. The doctors foster a safe, nonjudgmental space, so patients can feel more comfortable discussing their mental health, sexual health, and other personal issues.
Heal meets patients where they’re at and arranges appointments on their turf. By freeing patients from sometimes hectic doctor’s offices, the app has made health care more accessible to everyone and allowed individuals to integrate preventative care into their daily routines.
This personalized process gives doctors the opportunity to see patients in a new light and bond with them on a personal level. Meeting patients at home gives medical professionals greater insight into that person and their challenges, and that personable touch can lead to a more comprehensive diagnosis and treatment.
“We have the luxury of time to assess our patients’ health in every dimension and provide a well-thought-out and actionable plan,” Dr. Justin said. “Often, I find that by spending a few extra minutes and truly listening, they are able to open up and share details about their life challenges and struggles that I otherwise would not have known.”
From the moment a new patient downloads Heal, the doctors network provides personable care and support that goes far beyond a single house call. Its comprehensive care is covered under most insurance plans (the uninsured pay a flat fee of $99 in California and D.C./Northern Virginia and $149 in Atlanta). Heal is currently in network with Health Net, Aetna, UnitedHealthcare, Cigna, Blue of California, and Anthem Blue Cross. In 2019, Medicare Advantage plans joined with Heal to provide Medicare patients with affordable in-home care.
Since its launch, Heal has facilitated over 100,000 house calls and built a fast-growing doctors network in Los Angeles, Orange County, San Francisco, Silicon Valley, Sacramento, Inland Empire, Washington, D.C., Northern Virginia, and Atlanta. The leadership team has its eye on future growth on the East Coast and plans to make Heal a household name in the years to come.
Many heal patients rave over the app’s ease-of-use and compassionate mission. “I had no idea how seamless and easy it would be,” said Kristin R. in a review of Heal. “Easily one of the best medical experiences I’ve ever had — and I’ve had a ton!”
Over 270 Heal users have reviewed the app on Google Play, and a vast majority of those reviews gave the app five stars. Heal has an average rating of 4.2 out of 5 stars. “Great service for regular doctor visits,” said Mark W. in his review. “I don’t think I can go back to waiting in the doctor’s office anymore.”
Many patients have received fast treatment and recovered from illnesses because of Heal’s fast-acting doctor network. Heal’s patient stories offer inspiring examples of what these doctors can do. The app has helped parents care for their infants, and it has helped singles nip health issues in the bud and avoid outrageous hospital fees.
By making health care convenient and affordable, Heal has changed the way patients take care of themselves and their families.
As Dr. Justin said, “The most important thing to do to help someone who is struggling with their mental health, sexual health, or well-being is to encourage them to seek help. Too often, people struggle alone.”
The online world connects us to one another in meaningful ways, but a steady diet of marriage proposals and baby videos can also make people feel disconnected and dissatisfied. Social media platforms often show a mirage of an idealized life, airbrushing out the flaws, the fears, and the mistakes that make up the average imperfect life, and it can damage the mental health of singles and couples who get caught up in the feed.
That’s why it’s important to unplug and talk to someone about what’s really going on with you. Heal doctors are always willing to listen and can work with your schedule to deliver personalized care. The convenient and cost-effective app supports patients who want to reach out and get help.
During house calls, Heal doctors start a constructive dialogue about the patient’s physical, mental, and emotional health. These professionals understand that health care is a two-way street and give patients the knowledge they need to heal and recover their well-being.
“Heal uses technology to create a profound connection — one between you and your doctor,” Dr. Justin said. “Seeing your doctor on your turf and on your schedule helps improve the conversation around comprehensive care, and that includes mental and sexual health.”